Returns & Exchange
We trust you will be completely satisfied with our products, but if for any reason you are unhappy with any item purchased then please call us on 01902 725055 within 14 days of receiving your order to discuss your concerns and, if necessary, arrange a refund or exchange. Simply return the item(s) back to us unused, as delivered and in the original packaging within 28 days for a refund or exchange.
Please note that we only refund return delivery charges for a) faulty or defective items and b) delivery of incorrect goods
You have the statutory right to cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day that they are received. Simply call us on 01902 725055 during our opening hours (8:30am-5pm Monday to Friday) or email firstname.lastname@example.org with your name, address and order reference.
You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 14 working days from the day after you receive the product. Should you wish to exercise this right, please call us on 01902 725055 during our opening hours (8:30am-5pm Monday to Friday) or send an email to email@example.com stating your intention to cancel the order, and include your name, address and order reference number.